Charter operators
Safety management that keeps up with the schedule
Charter moves. Crews change, aircraft move between bases, and the safety program has to work in the gaps rather than in a quiet office afternoon.
Whatever gets raised goes in the same place.
- Hazard
- Near miss
- Post-duty report
- Incident
- Audit finding
Accessible reporting
It comes in from where the work is
Raised from the ramp or the flight deck, on a phone, before the crew has walked back to the office.
- Raised from a phone, a tablet or a desktop
- QR codes wherever the work happens
- Anonymous submission on any form
Structured evaluation
One way to judge what comes in
Every report goes through the same process: risk triaged, severity and probability assessed, a strategy set, and acceptance recorded as you go rather than reconstructed for an audit.
- Severity and probability on one shared scale
- Controls applied, residual risk recalculated
- Accepted by somebody with the authority to accept it
Systematic resolution
Driven to a close, and proved
An owner, a date and an action plan, tracked to closure with effectiveness verified rather than assumed.
- An owner and a date on every action
- Verification with evidence before closure
- One register for everything the operation owes itself
Proactive insight
What the record is telling you
Rates by aircraft, base, crew and phase of operation, so a recurring issue on one tail or at one station is visible while it is still a pattern.
- Indicators measured from your own records
- Targets, with a breach notice when one is crossed
- Ask the RISE Agent in plain language
Everything in the platform
The parts described above are the ones this operation meets first. This is the rest of what an account carries.
Policy
What the operation has committed to, and how it knows it is getting there.
- Safety policy
- Objectives and targets
- Advisories
Reporting
Everything raised across the operation, by anybody, from wherever the work happens.
- Report forms
- QR code submission
- Anonymous reporting
Risk management
Judging what could go wrong, deciding what to do about it, and recording who accepted what.
- Hazard register
- Risk evaluations
- Risk assessments
- Control library
Assurance
Checking the controls are working, and driving what you find through to a verified closure.
- Internal audits
- Inspections
- Safety cases
- Corrective actions
Promotion
Making sure the people doing the work know what was found and what changed because of it.
- Safety promotions
- Meeting minutes
- Meeting templates
Everything else
The parts that are not one step of the program but sit underneath all of them.
- Documents and manuals
- RISE Agent
- Integrations
The reporting culture is the hard part, and it is mostly a friction problem
A pilot finishing a long duty day will not open a laptop, find a form, and log in. If filing a report takes longer than describing it to someone in the crew room, it goes in the crew room instead and never reaches the system.
Written while it is fresh
A report filed at the aircraft remembers what one written up a week later does not, and the detail is usually the part that mattered.
Anonymous when it needs to be
People raise things they would not put their name to. A program that cannot receive those is missing the most useful reports.
Visible follow-through
Crews stop reporting when nothing appears to happen. Closing the loop is what keeps the next report coming.
Framework
Structured around 14 CFR Part 5
14 CFR Part 5 is titled Safety Management Systems, and is organized into safety policy, safety risk management, safety assurance, and safety promotion.
RISE is built so the evidence for each of those falls out of the work rather than being assembled for it.
Read 14 CFR Part 5 at eCFRVerify any requirement against the current text of the regulation. Whether and how it applies to your certificate is worth talking through rather than reading off a page.
AssessmentSMS self-assessment against Part 527 questions, scored by sectionTwenty-seven questions about how your safety program runs, scored section by section against 14 CFR Part 5.
Discover how RISE can empower your safety program
A guided walkthrough of how RISE handles reporting, evaluation, resolution and insight, with time to talk about how your own operation runs today.
